Refund Policy | GoNumbers

If we cannot secure the number

Your card is only authorised at checkout. If the number turns out to be unavailable, the authorisation is released and you are never charged.

Change of mind: 14 days

You can ask for a full refund within 14 days of purchase, as long as the number has not been ported out and no port request for it is pending. Email [email protected] with your order ID. Once refunded, the transfer pack is cancelled and the number may be offered to other buyers.

If we cannot deliver

If we fail to deliver a complete transfer pack within the time stated in our Terms of Sale, or the number cannot be ported for a reason on our side, you get a full refund.

When refunds are not available

After the number has been ported to your carrier or phone service.
After the 14-day period, unless the failure is on our side as described above.
Where your chosen provider does not accept the number type, if the refund is requested after 14 days. Please check compatibility before you buy; the transfer guide lists what each provider accepts.

How refunds are paid

Refunds go back to the original payment method through Stripe, usually within 5–10 business days depending on your bank. Nothing in this policy limits rights you have under applicable consumer law.

Contact

GoNumbers LLC · [email protected]