What Is a Port-Out PIN (Transfer PIN)?
Frequently asked
Where do I get my port-out PIN?
For a number you bought here, it is in your confirmation email and on your order page. For a number you already own elsewhere, you generate it in your current carrier's app or website.
Is a port-out PIN the same as my account PIN?
No. The account PIN unlocks your account; the port-out (transfer) PIN specifically authorizes moving the number to another carrier. They are often different.
How long is a port-out PIN valid?
It varies by carrier — some expire in a few days. If yours expires, request a new one. The PIN we issue with your purchase stays valid for your transfer window.
What happens if I enter the wrong PIN?
The port request gets rejected and the losing carrier (the one you're moving away from) will tell the new carrier the PIN didn't match. You re-request the port with the correct PIN — it costs you time, not money, and your old number keeps working the whole time.
Do I need a PIN for every number, or one per account?
Some carriers issue one PIN per account that covers every number on it; others issue a separate PIN per individual number. If you're moving several numbers from the same account, check whether your carrier needs one PIN or several before you start.
My current carrier won't give me a PIN — what now?
A carrier cannot legally refuse to provide the information needed to port a number you own, including the PIN, though some make it harder on purpose (long hold times, requiring a written request). Ask specifically for the 'port-out PIN' or 'transfer PIN' by name, and put the request in writing if a phone call doesn't work.